Why can't I add more Mail Order movie tickets to my cart?
Once you have reached the monthly limit of six discounted tickets, you will be unable to add more Mail Order movie tickets to your cart for purchase. Check back at the beginning of the next month when the limit will be reset.
Can I get a refund if a theatre doesn't accept the movie ticket?
Yes. If a theatre does not accept your ticket in accordance with our terms of service, the merchant terms of service and the terms on the ticket, you may contact us to return your ticket and receive a refund.
The expiration dates on the tickets vary, but are usually good for six months from the time of purchase. AS EXPIRATION DATES VARY, PLEASE CHECK YOUR TICKETS FOR ACTUAL EXPIRATION DATE.
Can I use my Mail Order movie tickets for any movie?
Certain movie theatres restrict use of these tickets during the first few weeks a movie is showing and/or do not accept these tickets for special engagements. Please review the terms of service and the terms and conditions of each ticket for more details. Some movie theatres charge surcharges for 3-D pictures or use at specified city locations.
Can my Mail Order movie tickets be shipped to an address other than mine?
Yes. If you wish to send a movie ticket directly to your gift recipient's address or another mailing address, you may specify the name/address at Checkout.
What are Fandango.com tickets and how are they different from Mail Order movie tickets?
Fandango.com is one of the nation's leading moviegoer destinations and sells online movie tickets with guaranteed seating to specific movies on specific dates on over 16,000 screens. For many theatres, you can print your ticket at home and head directly to the ticket-taker; for others, you pick up your tickets at a theatre kiosk or at the box office. Mail Order movie tickets, however, arrive by mail and are purchased for movie theatre chains, not specific theatres or movies.
Gift cards, promo codes and Fandango Bucks not accepted as payment at this time.
Once you have reached the monthly limit on discounted tickets, the "buy now" links to Fandango.com will be de-activated and you will not be able to purchase any more discounted Fandango.com tickets that month. Check back at the beginning of the next month when the link will be re-activated and the movie ticket limit reset. If you have not reached your monthly limit, and are still encountering problems, please contact Customer Service at 1-800-732-7031.
Can I purchase non-discounted Fandango.com tickets?
Yes. If you attempt to buy more than the monthly limit of 6 discounted tickets on the Fandango.com site, any tickets above this limit will be charged standard Fandango.com rates (plus Fandango.com's standard convenience charges).
What if I have a problem with my Fandango.com discounted ticket order?
You should first contact Fandango.com directly at http://fandango.custhelp.com or you may contact Reservation Rewards Customer Service at 1-800-732-7031 (Agents available Monday - Friday 8:00 am to 10:00 pm (ET)).